Answers
Car Shipping FAQ
Every question we get asked, answered honestly — pricing, timing, insurance, special vehicles, auctions, coverage and how we protect your data. Organized so you can jump straight to what you need.
Get Your Instant Price →Pricing & payment
How much does it cost to ship a car?
Most door-to-door moves run about $0.70 to $1.00 per mile, depending on distance, vehicle size, the season, and open vs. enclosed transport. Shorter routes cost more per mile than long hauls. Our instant calculator gives you a real, all-in number in about 60 seconds.
What affects my price?
Five things: the distance, your vehicle's size and weight, whether you choose open or enclosed transport, the time of year, and how busy your route is. Popular lanes with lots of trucks stay affordable; remote pickups off the main interstates cost a little more.
Do I have to pay anything upfront?
No. You pay nothing until we assign a licensed, insured carrier to your vehicle. There is zero risk to lock in your price and book.
Will the price I'm quoted change?
No. Our Price-Lock Promise means the number you see is the number that moves your car. Our quotes come from live carrier-market rates, so there is no bait-and-switch. The only thing that changes your price is if you change your shipment.
When and how do I pay?
You pay once a carrier is assigned and your car is on its way, never before. Most customers pay by card or by cash/certified funds on delivery. A specialist confirms the exact details when your carrier is booked.
Is it cheaper to ship open or enclosed?
Open transport is the most affordable and the most popular choice, and it is safe for the vast majority of vehicles. Enclosed runs roughly 30 to 60% more and is worth it for luxury, classic, exotic, low-clearance and brand-new vehicles.
Do you offer volume or dealer pricing?
Yes. Dealerships, wholesalers, auctions and corporate fleets get volume pricing, dedicated dispatch and consolidated billing with one point of contact. Ask us about recurring lanes.
Booking & the process
How does the process work, step by step?
Three steps. First, get your instant price and book, with $0 upfront. Next, we match your route to a vetted, licensed and insured carrier. Finally, the driver picks up and delivers door to door, with updates the whole way.
What do you need from me to book?
Just the pickup and delivery locations, your vehicle's year, make and model, and your contact info. For auction or dealer lots we also handle the buyer authorization and gate pass for you.
Do I need to be present for pickup and delivery?
You or someone you trust (18+) needs to be there to hand over and receive the keys and to sign the inspection report. If you can't be there, you can authorize a friend, family member or coworker on your behalf.
What happens at pickup and delivery?
The driver inspects the vehicle with you and records its condition on a Bill of Lading. You both sign at pickup and again at delivery, so the condition is documented end to end.
Can I track my shipment?
Yes. You get real-time updates at every milestone and a direct line to your dispatcher, so you always know where your vehicle is and when it will arrive.
Can I cancel my order, and is there a fee?
Yes. You can cancel at any time before a carrier is assigned to your vehicle at no charge. Once a carrier is assigned and confirmed, a cancellation fee may apply per the terms presented at booking. To cancel, just contact us at info@uscarmover.com or call (713) 766-6633.
Timing & delivery
How long does shipping take?
Pickup is typically scheduled within 1 to 5 days of booking. Transit depends on distance: coast-to-coast usually takes 7 to 10 days, while regional moves can be 1 to 4 days. You get updates at every milestone.
How soon can you pick up my vehicle?
Most pickups are scheduled within one to five days of booking. If your dates are flexible, you usually get a better price and faster placement.
Is shipping really door-to-door?
Yes. The driver picks up and delivers as close to your door as the truck can safely and legally reach. On narrow or low-clearance streets, you may meet the driver at a nearby wide spot like a large parking lot.
What can delay a shipment?
Weather, road closures, very remote pickup or delivery spots, and peak-season demand are the usual causes. We keep you updated if anything shifts, and we plan routes to minimize delays.
Can I get expedited or guaranteed pickup?
Yes. If you're on a tight timeline we can prioritize your pickup for a priority rate. Tell us your dates and we'll confirm what's possible on your route.
Insurance & protection
Is my vehicle insured during transport?
Yes. Every vehicle is moved by a fully licensed, insured motor carrier, and your car is covered by the carrier's cargo insurance while in transit. We verify that coverage before pickup, at no extra cost to you.
What happens if my vehicle is damaged during transport?
Every carrier in our network is required to maintain active cargo insurance, and we confirm that coverage and share the carrier’s certificate with you before pickup. In the rare event of damage: (1) note all damage on the Bill of Lading at delivery before you sign; (2) take photos immediately; (3) contact us at info@uscarmover.com within 24 hours; and (4) we connect you directly with the carrier’s insurance provider and stay with you through the entire claim. Your vehicle is covered from pickup to delivery.
How much insurance coverage does the carrier have?
It depends on the trailer. Open carriers typically carry about $100,000 to $250,000 in cargo coverage, while enclosed carriers usually carry $250,000 to $1,000,000 or more because they haul high-value vehicles. We can confirm the exact limit on your assigned carrier before you book.
What does the carrier's insurance cover?
It covers damage that happens to your vehicle while it's in the carrier's care during transport. It does not cover pre-existing damage (that's why the pickup inspection matters) or acts of nature beyond the carrier's control.
Do I need my own insurance to ship a car?
No, you don't need extra insurance to ship, the carrier's cargo policy protects your vehicle in transit. We do recommend keeping your own auto policy active so the car is covered the moment it's back in your hands.
Are personal items inside the car covered?
Personal items are not covered by the carrier's cargo insurance, which protects the vehicle itself. If you leave items in the car, keep them light, out of sight, and below the window line, and understand they travel at your own risk.
Is enclosed transport better for insurance?
Enclosed carriers usually carry higher cargo limits and shield your car from weather and road debris, so it's the safer choice for luxury, classic, exotic and very high-value vehicles.
Transport types & special vehicles
What's the difference between open and enclosed transport?
Open transport carries your car on the same multi-car trailer dealerships use, it's the cheapest, most available option and safe for most vehicles. Enclosed seals your car inside a covered trailer with soft straps and higher insurance, ideal for luxury, classic, exotic and brand-new cars.
Can you ship a non-running (inoperable) vehicle?
Yes. We have carriers equipped with winches and the right gear for inoperable vehicles. Just tell us whether it rolls, brakes and steers when you request your quote so we send the right truck.
Do you ship motorcycles?
Yes. We ship motorcycles of every kind, cruisers, sport bikes, touring and off-road, with secure tie-downs and, on request, enclosed transport for extra protection.
Do you ship boats and watercraft?
Yes. We coordinate transport for powerboats, sailboats, personal watercraft and trailers. Boats are priced by length, beam and weight, so share the dimensions and a specialist confirms an exact, all-in price.
Do you ship RVs and campers?
Yes. We move motorhomes, travel trailers and fifth wheels. RV pricing depends on length and class, so give us the size and we'll quote it precisely.
Do you ship heavy equipment or oversized loads?
Yes. We handle construction and farm equipment, machinery and oversized loads on the right trailers, including permits and escorts where required. These are priced by weight and dimensions.
Do you ship classic, exotic or luxury cars?
Absolutely, this is exactly what enclosed transport is built for. Your vehicle travels covered, on soft straps, under higher cargo insurance, handled by carriers experienced with high-value cars.
Do you ship electric vehicles (EVs)?
Yes. We ship EVs from every brand. We just ask that the battery has a reasonable charge for loading and unloading, and our carriers handle them like any other vehicle, door to door.
Auctions & online purchases
Can you ship a car I bought online or out of state?
Yes, it's one of the most common things we do. We pick up from Carvana, Vroom, eBay Motors, Cars.com, dealers and private sellers anywhere in the country and deliver to your door.
Can you pick up a car I bought at Copart or IAA?
Yes. We pick up from Copart, IAA and other salvage and insurance auctions. We handle the buyer authorization and gate pass, and our carriers have winches for inoperable and non-running units.
Do you pick up from dealer auctions like Manheim and ADESA?
Yes. We run regular lanes out of Manheim, ADESA and other dealer auctions, with volume pricing and dependable scheduling for dealers and wholesalers.
How fast can you get my auction car before storage fees hit?
Fast, that's the whole point. Auctions usually give a few free days before storage fees start, so we prioritize auction pickups to beat the clock. Send us the lot details and we'll move quickly.
Do I need to be present for an auction pickup?
No. Auctions release the vehicle to our carrier with the buyer authorization and gate pass we set up for you, so you don't need to be on site.
What do you need from me for an auction or online purchase?
The pickup location or auction and lot number, the buyer/payment confirmation, and the delivery address. We take it from there, including any gate pass or release paperwork.
Coverage & routes
Do you ship to all 50 states?
Yes. We coordinate door-to-door shipping in all 50 states through vetted, fully licensed and insured carriers, big cities and small towns alike.
Can you ship to or from Hawaii and Alaska?
Yes. We coordinate mainland trucking plus ocean freight to and from all Hawaiian islands and Alaskan ports.
Do you handle snowbird and seasonal routes?
Yes. We move thousands of vehicles on snowbird routes between the north and Florida, Arizona and Texas each season. Book early in peak months for the best price and availability.
Do you ship for military PCS moves?
Yes. We help service members relocate vehicles for PCS orders across the country and to port for OCONUS moves, with flexible scheduling around your report date.
Do you do door-to-door pickup in my city?
Almost certainly, we serve cities and towns nationwide. Enter your ZIP codes in the instant calculator and you'll see your route and price right away.
Trust, privacy & about us
Is US Car Mover a carrier or a broker?
US Car Mover is a vehicle-transport broker. We coordinate your shipment with a vetted network of fully licensed and insured motor carriers, handling everything from quote to delivery so you have one accountable point of contact.
Are your carriers licensed and insured?
Always. We only assign carriers that are licensed by the FMCSA and carry active cargo insurance, and we verify those credentials before every pickup.
Will you sell my information to other brokers?
Never. Unlike many quote sites, we do not sell or share your details. You get a real price without your phone ringing off the hook.
Why should I trust a newer company?
Because we earn it on every shipment, not with bought reviews or inflated claims. Honest, all-in pricing, $0 upfront, licensed and insured carriers, and your data kept private. We'd rather show you than tell you.
How do I prepare my car for transport?
Wash it so existing scratches are visible, leave about a quarter tank of fuel, remove toll tags and loose items, fold in mirrors, and note any existing damage with photos. Disable the alarm and let us know about any quirks for loading.
Can I put personal items in the car?
A small amount of light personal items, kept low and out of sight, is usually fine, but they are not covered by insurance and excess weight can affect transport. Keep it minimal and travel at your own risk.
Still have a question?
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