Good to know
Service questions, answered
What does your car transport service include?
Every car transport service we arrange is door-to-door, whether you're shipping state to state, cross country, or across town. We match your vehicle to a licensed, insured carrier, verify its cargo coverage before pickup, and stay your single point of contact from first quote to delivery. Open and enclosed trailers, motorcycles, heavy equipment, and Hawaii and Alaska routes are all covered, on one all-in price with nothing due until your carrier is assigned.
What's the difference between open and enclosed transport?
Open transport carries your car on the same kind of multi-car trailer dealerships use to move new inventory. It's the cheapest and most available option and it's safe for the vast majority of vehicles. Enclosed transport seals your car inside a covered trailer, away from weather and road debris, loads it with soft straps and a lift gate, and carries higher cargo insurance. It runs about 30-60% more. Most people pick open; enclosed is worth it for luxury, classic, exotic, low-clearance and brand-new vehicles.
Is my vehicle insured during transport, and is open or enclosed different?
Yes, every shipment is fully insured. We only assign carriers that are licensed by the FMCSA and carry active cargo insurance, and we verify that coverage before your car is loaded. During transit your vehicle is protected by the carrier's cargo policy at no extra cost to you. The difference is the limit: open carriers typically carry about $100,000 to $250,000 in cargo coverage, while enclosed carriers usually carry $250,000 to $1,000,000 or more because they haul high-value vehicles. We can confirm the exact coverage on your assigned carrier before you book.
How much does it cost to ship my car?
It depends on distance, your vehicle's size, open vs. enclosed, and the time of year. As a rough guide, open transport runs about $0.70 to $1.00 a mile, and the per-mile rate drops the farther you go. Enclosed runs roughly 30-60% more. The fastest way to get a real number is our instant quote tool, which uses live carrier-market rates.
Can you ship a car I bought online or won at auction?
Yes, that's one of the most common things we do. We pick up from Carvana, Vroom, eBay Motors, Cars.com, dealers, private sellers and the major auctions (Copart, IAA, Manheim, ADESA) and deliver to your door. For auction lots we handle the buyer authorization and gate pass, and our carriers have winches for inoperable and non-running units.
Do I have to pay anything before pickup?
No. You pay nothing until we assign a licensed, insured carrier to your vehicle. There's zero risk to lock in your price.
Can you ship a car that doesn't run?
Yes. We have carriers with winches and the right equipment for inoperable vehicles. Just tell us the condition when you request a quote so we send the right truck.
How soon can you pick up my vehicle?
Most pickups are scheduled within one to five days of booking. If your dates are flexible, you usually get a better price and faster placement.
